Shipping policy
OFFNOTE SHIPPING AND DELIVERY POLICY
Brand: Offnote
Legal entity: BARELAB ORGANICS PRIVATE LIMITED
Registered office: 514/18, Office No. 202, Deep Plaza Complex, Opp. Civil Court, Gurgaon - 122001, Haryana, India
Return / Pickup Address: 1st Floor, B-584, Nehru Ground, NIT, Faridabad-121001, Haryana
CIN: U47722HR2026PTC143460
Effective date: [15 Aug 2026]
Last updated: [06 Aug 2026]
1. Shipping coverage
We currently ship to serviceable addresses within India. Serviceability is determined using the delivery PIN code and may change based on courier coverage, applicable transport restrictions and operational conditions.
We do not offer international shipping through the Offnote website unless it is expressly shown as available for the relevant order.
2. Logistics partner
Our primary logistics partner is Delhivery Limited. We may use another authorised courier, fulfilment partner or specialist carrier where required for serviceability, safety, compliance, speed or operational reasons.
Delhivery Limited may process the recipient name, delivery address, PIN code, telephone number, order reference, cash-on-delivery amount, delivery instructions, tracking information and claim information where reasonably required for pickup, transport, delivery, tracking, delivery authentication, reverse logistics and dispute resolution.
3. Order processing
Orders are ordinarily processed within one to two business days after successful payment confirmation or cash-on-delivery verification.
Orders placed on Sundays, public holidays, during major sale periods or after the applicable daily cut-off may be processed on the next business day.
Processing may take longer where payment or COD verification is pending, address information is incomplete, inventory is unavailable, fraud review is required, special transport handling applies or order volumes are unusually high.
4. Estimated delivery time
After dispatch, delivery ordinarily takes three to seven business days. Remote or limited-service locations may require seven to ten business days or longer.
Any delivery date shown on the website, order confirmation or tracking page is an estimate and not an absolute guarantee. We will nevertheless take reasonable steps to meet the stated estimate.
5. Shipping and COD charges
Applicable shipping and COD charges, if any, will be displayed before the order is completed. We may change shipping thresholds and charges prospectively. A change will not affect an order already confirmed.
6. Tracking
Once an order is dispatched, tracking information may be communicated by email, SMS, WhatsApp, the Offnote account, GoKwik Commerce Solutions Private Limited, Shopify Commerce Singapore Pte. Ltd. or the courier tracking system.
Courier tracking events may occasionally be delayed or displayed out of sequence. Use only links received through official Offnote or courier communications. Do not disclose payment credentials, UPI PINs, card security codes or internet-banking passwords in response to an unsolicited delivery communication.
7. Delivery information
You must provide a complete and accurate recipient name, delivery address, PIN code and telephone number. We are not responsible for delay or failed delivery caused by inaccurate, incomplete or outdated information supplied by you.
Contact support@barelabs.in as soon as possible if an address needs correction. We cannot guarantee an address change after processing or dispatch.
8. Delivery attempts and return to origin
The courier may contact you by telephone, SMS or another available channel to complete delivery. Where delivery fails, the courier may make further attempts in accordance with its operating process.
If the parcel is returned to us because of failed attempts, refusal, inability to contact the recipient, an incorrect address or another reason attributable to the customer, reshipment may require payment of an additional shipping charge.
9. Delivery confirmation
An order will ordinarily be treated as delivered when the courier records delivery to the stated recipient, a person authorised at the delivery address, a building reception or security desk authorised to receive parcels, or another person who receives the parcel using the applicable OTP or delivery confirmation process.
If tracking shows delivery but you have not received the parcel, contact support@barelabs.in within 24 hours so that we can raise an investigation with the courier.
10. Damaged, leaking or tampered parcel
Inspect the parcel promptly. Where the parcel appears visibly torn, crushed, wet, leaking or tampered with:
- photograph the parcel and shipping label before opening;
- record an opening video where reasonably possible;
- preserve the product and all packaging; and
- report the issue to support@barelabs.in within 24 hours of delivery.
You may refuse a visibly damaged or leaking parcel where accepting it would be unsafe. Eligible claims will be handled under the Returns, Replacements and Refunds Policy.
11. Lost or materially delayed orders
Where an order has no meaningful tracking movement or is materially delayed, contact support@barelabs.in. We will raise an investigation with Delhivery Limited or the relevant logistics provider.
If the logistics provider confirms that a prepaid order is lost or cannot be delivered, we will offer a replacement, refund to the original payment method or store credit, subject to stock availability and applicable law.
12. Transport and service restrictions
Alcohol-based fragrance products may be subject to route-specific, mode-specific or carrier-specific transport and handling requirements. Accordingly, some PIN codes may not be serviceable, surface transport may be used instead of air transport, delivery may take longer on restricted routes, an order may be divided into separate shipments, or an order may be cancelled and refunded where lawful and safe transport is unavailable.
13. Force majeure and external delay
Delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disaster, fire, accident, epidemic, public-health restriction, strike, civil disturbance, government action, transport shutdown, security incident, courier disruption or unexpected route restrictions.
We will communicate material delays where reasonably possible. Any remedy required by applicable consumer law will continue to apply.
14. Sharing information for delivery
We share the minimum information reasonably required to fulfil and support the order with Delhivery Limited, GoKwik Commerce Solutions Private Limited, Shopify Commerce Singapore Pte. Ltd., NeuralCore Dynamics Private Limited and other authorised service providers. This processing is described in the Privacy Policy.
15. Contact
Shipping support: support@barelabs.in
Telephone / WhatsApp: +91-8929966066
Operating hours: Monday-Saturday, 10:00 a.m.-6:00 p.m. IST